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Pier 1 Imports Complaint - Pier 1 refusal to cancel order - Ciudad sectional
Pier 1 Imports Complaint

Pier 1 Imports Complaint

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Pier 1 refusal to cancel order - Ciudad sectional


I ordered a sectional from Pier 1 yesterday. When I rechecked the measurements, I realized they wouldn't fit. I was forced to pay an exorbitant shipping fee of $185. Since it supposedly could not be sent to a store. If they could send it to me from the warehouse, they could send it to a store. I called today to cancel and was told they hadn't been shipped. However, when I said that I wanted to cancel the order, they said that I couldn't. It had to have been cancelled within one hour of placing the order. So, I am forced to keep the set or pay double the shipping fee, $370. to return it. I will never be a customer again.


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